Research is always a part of every design, whether explicit or not. Whether basing a new design or modification on former knowledge or intuition, or on insights from an extensive study, we always make decisions from some kind of research.
Throughout my work, I have utilized many research techniques depending on when each was appropriate:
- In-field interviews to determine broad discovery direction
- Participatory design in the lab – to narrow down a set of features and determine priority on when/if they’ll be built
- In-lab usability testing
- A/B testing for layout/verbiage tweaks
- Heuristic evaluations
- Remote usability testing
- Unmoderated testing
- Card sorting
- Behavior monitoring with Omniture or Google Analytics
Presenting and Publishing
I am always experimenting with various techniques and sharing with the larger design community. I have presented on research methods at Chicago's Prototype Camp conference and published in the Smashing Magazine.
See the complete list of my publications.